Solutions · Heating and cooling

AI receptionist for HVAC companies

When the heat goes out in January or the AC dies in July, people want someone to pick up fast. Chipmo AI is designed to pick up day or night, books tune-ups and service calls into your calendar, and is designed to send no-heat or no-cool emergencies to your on-call tech right away. Maintenance reminders help keep your schedule full in the slow months.

Chipmo mascot asleep at night with his headset on, still on call

Where HVAC calls slip away

  • Peak-season pile-ups. The first hot week of summer, every line rings at once. The callers you can't get to don't wait; they dial the next company.
  • On-call nights are rough. Your tech shouldn't have to field every "how much is a tune-up?" call at 9 PM just to catch the one real no-heat emergency.
  • Maintenance plans need reminders. Spring and fall tune-ups keep the schedule steady, but only if someone remembers to call customers back.
  • Callers can't describe the problem. "It's making a noise" needs the right follow-up questions, or your tech shows up without the right parts.
  • Dispatch lives in your head. Who's free Tuesday afternoon? Without a synced calendar, every booking turns into back-and-forth.

What your callers hear

A caller says…

"My furnace isn't kicking on and it's 20 degrees out. We have a baby at home."

Chipmo AI…

Treats no heat in freezing weather with a vulnerable occupant as urgent and connects the caller to your on-call tech, with the address and system details already written down.

A caller says…

"I'd like to get my AC checked before summer."

Chipmo AI…

Gives your approved tune-up range, offers open slots from your calendar, books the visit and, once texting is switched on, will send a confirmation if the caller said yes to texts.

A caller says…

"We're thinking about replacing the whole system. Do you do heat pumps?"

Chipmo AI…

Answers from your approved service list, takes the home's size and current system, and flags it to you as a complex job so you can schedule an in-home estimate.

Example calls, written to show how it works. Your rules decide the real answers.

Urgent HVAC calls go to a person

No heat in freezing weather, no cooling where someone vulnerable is at risk, a gas smell, or a carbon monoxide alarm are handled by a setup that is designed to send urgent calls to your on-call tech or backup right away; if anyone may be in danger, callers are told to call 911 (or the gas company). For a carbon monoxide alarm or gas smell, the caller is told to get everyone outside and call 911 or the gas company first. How urgent calls work

Simple jobs and complex jobs

You decide where the line is. Here's an example of how an HVAC company might set it up:

Simple: quote your range, then book

  • Seasonal tune-up: $X–$Y
  • Service call diagnostic fee: $X–$Y
  • Thermostat replacement (standard): $X–$Y
  • Filter change visit: $X–$Y

Complex: flag to you

  • Full system replacement
  • Ductwork design or repair
  • Refrigerant leak repair
  • Commercial rooftop units

Illustrative only. You set the real job types and price ranges in writing before anything goes live.

Services HVAC companies use most

Urgent call routing to your on-call tech, scheduling into your calendar, confirmations and reminders and the weekly results report. See every plan on the pricing page.

HVAC questions

Can it route emergencies to whoever is on call tonight?
Yes. You tell us who's on call and when, and urgent calls like no heat in a freeze go to that person, with your named backup if they don't pick up. Routine calls after hours get booked into the next open slot instead of waking anyone up.
Can it help fill the schedule in the slow season?
Once texting is switched on, it will be able to send maintenance reminders and quote check-ins to customers who said yes to texts, in wording you approve. That can help keep spring and fall tune-ups on the calendar without you making the calls yourself. It never sends promotional blasts to people who didn't agree.
What does it ask callers about their system?
The questions you'd ask: what kind of system, how old it is, what it's doing or not doing, and whether anyone at home is at risk. The answers go on the booking so your tech arrives with the right parts and context. You can adjust the questions during setup.

Other trades: AI receptionist for plumbers · AI receptionist for electricians

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