Frequently asked questions

Chipmo AI is a managed AI receptionist for small business owners, starting with the trades. It is designed to answer calls day or night, books jobs into your calendar, quotes only your approved price ranges and sends urgent jobs to you. Our team sets it up, checks on it regularly and sends a weekly report of calls caught and jobs booked.

An AI receptionist is software that answers your business phone with a natural-sounding voice. It can answer common questions, take job details, book appointments and send follow-up texts. Chipmo AI adds owner-approved rules and a team that sets it up, so it works the way your business does.

Yes, if they ask, and up front where a state requires it. Chipmo AI is designed never to pretend to be a person. It's friendly and natural, and callers who want you can ask to be passed to you or get a quick callback.

No. Our team sets everything up. You answer a short questionnaire in plain English, approve your prices and rules, and we handle the rest. You get a simple weekly report and can see every booking and transcript whenever you want.

Today we focus on plumbers, HVAC companies, electricians, drywall repair pros, landscapers and cleaning businesses, with roofing and restoration coming soon. Other service businesses can tell us about their needs through the pilot form, and we'll let them know when Chipmo AI is ready for their industry.

Only the price ranges you approve, and only for jobs you've marked as simple. It gives ranges, not firm prices, except for simple fixed-price jobs you've approved in writing. Anything else is flagged to you with the details so you can follow up.

Calls about things like a gas smell, flooding, sparking outlets or no heat in freezing weather are handled by a setup that is designed to send urgent calls to you or a backup you name right away; if anyone may be in danger, callers are told to call 911 (or the gas company's emergency line) first, before anything else. More in Trust and safety.

Yes. Chipmo AI is designed to answer day or night, including nights, weekends and holidays. It books routine jobs into open slots and is designed to send urgent calls to whoever you've set as on call, so after-hours callers are less likely to call the next company on the list.

Chipmo AI books into your synced calendar and can connect to common field-service scheduling tools. We'll confirm your specific software during setup. If a direct connection isn't available, we'll find the simplest way to keep your schedule accurate.

Usually yes. You can forward your existing business number to Chipmo AI, or we can set up a new number for you. We'll walk you through whichever option fits how you work, and you can change it later.

If we miss a call from someone who has already said yes to texts, they get one friendly text from your business about their call. Callers who never said yes get no text. It goes out only during allowed hours, they can reply STOP at any time, and message and data rates may apply. Texting isn't switched on yet. See missed-call text-back.

No. Chipmo AI answers calls; it doesn't cold-text. Once texting is switched on, it will ask permission to text on the call and log the answer with the time. Callers who didn't say yes get no texts at all, including after a missed call. STOP is designed to end texts right away, message and data rates may apply, and every text names your business.

Calls may be recorded so you get accurate notes. When they are, the setup is designed to play a short notice at the start of the call, because recording rules differ by state. You can review recordings and transcripts for your own business. How long we keep them is covered by our Privacy Policy.

It's used only to run your service. We don't sell your personal information. Each client's data is kept separate from every other business. Your customers' information is never used to serve another company. Our Privacy Policy lists who handles the data. We keep pilot-request and client information for up to 12 months after the last contact unless the law requires us to keep it longer, and we aim to act on deletion requests within 30 days; see the Privacy Policy for exceptions.

Yes, once texting is switched on. After a job, Chipmo AI will be able to send each customer who agreed to texts a short, polite request to review you on Google. We ask all of them, not just the happy ones, which keeps it fair and in line with review platform rules. You approve the wording.

Once texting is switched on, it will be able to send polite reminders about open invoices, in words you approve and only during allowed hours. It isn't a collection agency and never threatens anyone. Any bill a customer disputes stays with you to handle personally.

Plans start at $297 per month. Answer is $297 a month for about 150 calls and Book is $397 a month for about 300 calls; Run pricing is coming soon. Setup is $197 one time (waived for the 30-day pilot). Extra calls are $39 per 50 extra calls. There are three plans, Answer, Book and Run, depending on how much of your front office you want handled. You can start with a 30-day pilot to see the results on your own calls first.

Terms are being finalized. The 30-day pilot lets you try Chipmo AI on your real calls before signing up for a plan, so you can see calls caught and jobs booked before you decide anything.

We set up Chipmo AI on your real calls and you see a running count of calls caught and jobs booked from the first week. Our team is designed to review your calls along the way. At day 30 we review the numbers together and you decide whether to continue. Pilot pricing and exact inclusions are being finalized.

Cancellation terms are being finalized. We'll spell them out in plain English before you sign anything, and the 30-day pilot gives you a chance to try Chipmo AI before committing to a plan.