Privacy Policy

Selling personal information

We don't sell your personal information or share it for cross-context behavioral advertising. We share it only with service providers that help run the service, and only so they can provide that service.

Website visitors

Pilot form. When you send the pilot form, we receive what you type: your name, business name, trade, city, state, email, an optional phone number and an optional message. We also save that you agreed to be contacted, which version of the agreement text you saw, and the time. We use it only to reply to you about the pilot.

Analytics. This website does not use analytics or advertising trackers right now. If that changes, we will update this page first.

Spam protection. The pilot form uses a spam check (Cloudflare Turnstile) to block automated submissions.

Our own phone line. Once texting is switched on, if you call or text ChipmoAI's line, we will receive your phone number, your messages and any photos you send through the private link. We use them only to reply to you about your request.

The service we run for our clients

Call recordings and transcripts. When calls are recorded, the setup is designed to play a notice first. Recordings and transcripts are used to run the client's service and are visible to that client.

Consent logs. Once texting is switched on, we will save each texting consent and opt-out with a timestamp and where it came from, so each person's choice is honored.

Separation. Each client's data is designed to be kept separate. A business's customer information is not shared with or used for another business.

Mobile numbers and text consent. We don't share mobile numbers or text consent with third parties or affiliates for their marketing; we share them only with service providers that carry our messages.

How long we keep information

We keep pilot-request, phone-line (including photos) and client information for up to 12 months after our last contact, then delete it, unless the law requires us to keep it longer (for example, texting consent and opt-out records, which we keep for at least 4 years, and billing records). You can ask us to delete your information sooner; we aim to act within 30 days and will tell you if anything must be kept and why. Our service providers delete their copies on their own schedules. If you called one of our client businesses, we'll pass your request to that business.

Companies that help us run this

We use outside companies to run parts of the service. We list them here by job so you know who may handle information:

• Website hosting, spam check and email delivery: Cloudflare (hosts this website, provides Turnstile, and delivers pilot requests to our inbox).
• Text messages: a third-party texting provider, once texting is switched on. It isn't on yet.
• AI voice and call answering: an AI voice provider (a third party) that processes call audio and may keep audio and transcripts under its own retention policy.
• Email: a trusted third-party email provider.

Your choices and rights

You can ask us what we hold about you, or ask us to delete it. Use the contact below. Rights under state privacy laws depend on where you live; if you make a request, we will respond as the law requires.

Contact

For privacy questions and deletion requests, email hello@chipmoai.com.